Supplier FAQ

+ - What to do when you cannot find a PO?

If you cannot locate the PO based on the time period buckets found in the top right corner, please enter the PO# (including the dash) into the search box. The search box will override any time period bucket you have previously selected. You can also filter your search by specific PO date and by Motion branch.
Please verify that the PO number is valid. A valid Motion PO number consists of two parts: The branch ID followed by a hyphen and an 8-digit number. The branch ID will start with the branch state ID letters and followed by two numbers. An example of a valid Motion PO number may be TX01-00090627.
If after verifying the above you are still unable to find the PO, please contact Procurement at [email protected].

+ - I have an invoice for services I provided to a Motion Branch. Can I submit it via the supplier portal?

The supplier portal is only for inventory invoices linked to a Motion inventory PO number. Please submit all other invoices such as repairs or cleaning services directly to the Motion Industries branch for processing.

+ - How to handle the warning message when the invoice total does not match the computed total?

Only when a change is made to the original invoice (i.e., partial invoice, cost or quantity adjustments, and if additional taxes, misc. charges, or freight are applied) will you receive a prompt stating the invoice total does not match the computed total. Click CREATE to confirm the invoice creation or click CANCEL to make changes. Once the invoice is created, you will be returned to the "Create an Invoice" page and a text will appear showing you that the invoice was successful.

+ - How to submit additional freight charges or freight only billing after submitting the original invoice?

Freight only billings must be processed manually if not included on the original invoice. To email freight only invoice, please click here. Please include one freight charge per PDF attachment. Not for emails where a response is needed. 4MB max.

+ - How to find the status of an invoice?

Type the invoice or PO number in the search field. The status column will provide this information. Hover on the invoice status to see the payment date if available. Click anywhere within the line to see Invoice Details.

+ - How to submit or create a Credit Memo?

Credit Memos cannot be submitted via the portal at this time. To email a credit memo for processing please click here. Please include one credit memo per PDF attachment. Not for emails where a response is needed.

+ - What is the definition of each invoice status?

Approved - The invoice has been approved and payment is scheduled
Paid - The invoice has been paid
Pending - The invoice will be input into the next A/P cycle
To Be Processed - The invoice has entered the A/P cycle
Rejected - The invoice has been rejected - contact the ordering location for more details
Scheduled for Payment - The invoice should be paid on the Pay Date listed
Duplicate - The invoice was previously submitted
Exception - The ordering location is resolving discrepancies

+ - How to review Debit Memos referenced on the remittance advice?

Type in the invoice number or PO number in the Search field. To view the Debit Memo detail, click the Debit Memo link next to the invoice status. The Debit Memo will include the contact information for the person who created the debit. Please contact the branch directly for more information on the debit.
Debits can also be found by using the invoice type drop-down within the filters.

+ - How to determine the beginning date for submitting invoice via Supplier Portal?

If you have submitted paper invoices to Motion via mail or email, please begin invoicing via the portal on the day after your last paper invoice run to avoid duplication. Please note that paper invoices not yet scheduled for payment will still appear on the portal until scheduled for payment and or paid. Please do not invoice Motion for these again.

+ - Where can I find my user ID and Password information?

When you originally registered for the Portal you were assigned a temporary password to the portal. If you have lost or deleted this information, please send an email to Procurement at [email protected] to request Motion to furnish this information to you again. Please remember to provide us with your company name and login email.

+ - Can I change my User ID?

No, you cannot change your User ID. It is assigned to you when you register.

+ - Can I change my password?

Yes. If you would like to change your password, you can use the forgot password option on the login page. You will be required to authenticate your email prior to updating your password.